Archive for May, 2004

Outing Cablenewser

Thursday, May 27th, 2004

The New York Times has identified an anonymous blogger known as cablenewser. He’s 18 year old Brian Stelter, a student at Towson University in Baltimore, who began blogging in January and has attracted a wide following.

I’ve resisted quoting Mr. Stelter over the past few months, even though his persona has been given considerable publicity due to its views on the cable news industry. The reason I didn’t is because anonymous bloggers have no standing whatsoever in my view. I don’t care who it is or what they say. There is no place in journalism for anonymity, and I think the blogosphere is journalism.

This outing will likely hurt the public perception of blogging, because critics will use it to broadbrush the entire phenomenon. But that’s all right. We’re rebuilding the news business from the bottom up anyway.

A (misguided) warning for content owners

Thursday, May 27th, 2004

The Yankee Group has issued a report warning content owners that convergence may not be in their best interests. As reported in MediaDailyNews, device convergence and in-home connectivity may present problems for content providers expecting to gain from the proliferation of choices.

According to the report, “the concern for content providers must be maintaining core revenue while independently growing other channels; this is threatened by device convergence.”

Intuitively, more channels should mean more options, which usually leads to greater opportunity. But when the devices that support these channels start converging, content providers must be cautious about repeating themselves. For example, why would a consumer who has his television connected to his PC want to pay for premium television content if he can gain access to it by downloading or streaming the same content online? This will become more of a consideration point for content providers in a converging media landscape.

The report rightly notes that content owners can’t get away with simply “re-purposing” their content. It cites ESPN as an example of how to do things the right way, developing separate identities and content for each different media outlet.

This report shines a light on an important subject, but it misses what’s really happening on the Internet and does a disservice to the people it intends to help. More importantly, the logic applied here denies the communications paradigm shift underway, and that doesn’t do anybody any good. The truth is we won’t know how to monetize the new world until we understand its supply and demand laws. The advice offered in this report is designed to protect the status quo, and I strongly believe the more content owners cling to their existing business models, the greater the likelihood they will be replaced downstream.

This is a very important issue, but it can’t be understood through traditional eyes. As a friend once told me, you can sit on the lakeshore and study the currents and conditions until the cows come home, but until you get in the water, you’ll not have a clue about what it’s like to swim.

Website (ad) clutter is a big turnoff

Thursday, May 27th, 2004

This one should be under the category “Duh,” but it’s amazing how many site operators don’t understand it. Now comes a study of 3,100 Web users that makes powerful arguments for easing the clutter. According to the survey, by Burst! Media and reported in MediaDailyNews, over 60 percent of participants have a low tolerance for more than two ad units per Web page.

More than 36 percent of survey respondents say they leave a site immediately if it appears to be cluttered. When they do remain on a site they believe is cluttered, 73.4 percent of them–men and women alike–pay less attention to ads appearing on its pages.

Still, the perception of clutter is subjective. In other words, one man’s clutter can be another man’s order. Comments Alan Schanzer, managing partner at media agency The Digital Edge: “Ads are only one variable in what makes an environment look cluttered to a consumer.” Numerous components–including page layout, font style, and background color–can also be factors in determining clutter on a Web page.

I’ve long been an advocate of page exclusivity for advertisers, and I absolutely abhor cluttered page design. Thankfully, the trend — even with media sites — is decidedly away from clutter.

The Assumption of Trust

Thursday, May 27th, 2004

Here is the latest in the series of articles, TV News in a Postmodern World. This essay examines the role of public trust in journalism and how the disintegration of trust impacts self-governance in our culture.

The Assumption of Trust

This is the 25th essay in the series. All are available in links on the left side of this page. I’m told I do a pretty good job of making complex issues understandable for lay people, and I’ve actually gotten some fan mail (I never got that as a news director). One day, I hope to put all of this together in book form, but alas, there is the need to put food on the table first.

Department stores shifting ad dollars

Thursday, May 27th, 2004

A new Borrell Associates report (Executive Summary available online) reveals that department stores have shifted $2 billion in advertising from newspapers to electronic media over the last four years, including online. In 1998, a similar Borrell study accurately predicted the fall of recruitment advertising for newspapers, and he says the same thing is happening — and accelerating — with department store advertising.

Not all is gloomy for newspapers. Newspapers are well-positioned with their strong local Web sites to pick up some of the loss. Department stores intend to increase their online ad spending remarkably — by more than 80 percent between now and 2009. And the target that department stores are trying to find — younger shoppers — can be found on newspapers’ Web sites at far higher than average frequency — and with much greater frequency than their own newspaper readership.
This, of course, is good news for television, because that’s where a lot of this advertising shift is taking place. However, the ultimate conclusion is that TV stations also need a viable online advertising strategy to snare their share of the online ad shift, because local newspapers are much more aggressive with online advertising than their broadcast counterparts.

Europe: Broadband is stealing TV viewers

Thursday, May 27th, 2004

That’s the conclusion reached in a study by UK-based research firm Strategy Analytics and reported in The Register. 56% of people in the study said they had cut down television viewing since subscribing to broadband.

David Mercer, principal analyst at Strategy Analytics, acknowledged that TV will continue to have a place in the home, and won’t be entirely replaced by high-speed Internet, but the impact of broadband will nevertheless be dramatic.

“TV companies have to pay heed to the Internet… they clearly have to look at the Web as a way to reach their audience,” he told ElectricNews.Net. “Putting TV content on the Web is probably not the best way go about things. A better strategy would be to develop new on-line content that people can interact with.”

20% of homes in Europe have broadband, and that is expected to increase to 41% by 2008.

The behavior of broadband Internet subscribers is the best predictor of the media future. They spend more time online and are much more likely to be consumers of Internet broadcasting (currently called “streaming”).

Is the media in danger of irrelevance?

Wednesday, May 26th, 2004

In a provocative piece in today’s Christian Science Monitor, Randy Dotinga writes that the media’s choices about pictures and video from Iraq may be putting the press in an untenable position.

Vaughn Ververs, editor of The Hotline, National Journal’s online political newsletter, argues that the press is in danger of becoming irrelevant, with so many people turning to the Internet — where the Berg video is enormously popular — in search of the most complete war coverage. News organizations are “no longer the gatekeepers of what Americans see and don’t see,” says Mr. Ververs. “They’re at risk of losing their audience to a large extent.”
A Monitor/TIPP poll last week showed 52% of Americans disapprove of the release of the prison-abuse photos, while nearly six in ten agreed with the statement “widespread media coverage of prisoner treatment in Iraq is responsible for triggering new retaliation against Americans.” Meanwhile, newspaper ombudsmen are dealing with the fallout.
Houston Chronicle reader representative James T. Campbell says liberals wanted to see more prison photos, while conservatives clamored for more images of Berg to show terrorists are “barbarians.”
I believe the Internet has been the shining media star in coverage of this war and its aftermath. From the blogs of Iraqi citizens to the on-demand ability to deliver uncensored pictures and video, the war has given the Web a legitimacy that it didn’t have before — and one that is forever changing the global media landscape.

Bloggers are a force for change

Wednesday, May 26th, 2004

Online Journalism Review’s Mark Glaser has a (typically) great piece today on how blogging is influencing the traditional press (To Their Surprise, Bloggers Are Force for Change in Big Media).

A parody helps change a corrections policy at The New York Times. An online critic’s query ends a career at the Chicago Tribune. Bloggers’ scrutiny is making its mark on traditional journalism.
The column documents specific instances where bloggers have made a difference, and it’s well worth reading.

Sony Cell development bears watching

Tuesday, May 25th, 2004

Sony Cell development bears watching.
One of the things I took away from almost 30 years in TV news was a deep respect for Sony. If you want TV stuff that works, you’ll rarely go wrong with this company. That said,
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from Reuters caught my attention.

In an interview with the Nihon Keizai Shimbun, Sony Chief Executive Nobuyuki Idei said it would use Cell to power its next-generation game console as well as a network television that will offer functions similar to a personal computer.

The Cell processor will be up to 10 times more powerful than conventional chips and able to shepherd large chunks of information through a high-speed Internet network.

Sony has said Cell — due to start test production in early 2005 — will power the next-generation PlayStation game console, which will probably double as a home server, as well as other digital home electronics.

Convergence isn’t just a word anymore; it’s an increasing reality. Sony’s Cell will enable broadband TV, and its next-generation game console will double as a home server. What will it “serve?” Probably anything video.

A TV client wondered out loud the other day, “I’m just trying to figure out where all of this is going.” Think digital video on demand. Think your signal as a part of the Internet. Think media center. Think your network doesn’t need you anymore to distribute its programs.

And that leads to local programming for survival, regardless of how it’s delivered.

More insight into participatory journalism

Tuesday, May 25th, 2004

More insight into participatory journalism.
Rebecca MacKinnon’s “The Worldwide Conversation” is an excellent primer on Weblogs and blogging, but what I like most about the paper is her own experiences with participatory journalism. A former CNN correspondent, Ms. MacKinnon runs NKZone.com, a group Weblog about North Korea. In one section of the paper, she tells of a failed attempt to gain access to the country as a blogger and how she was able to provide all the details on NKZone.com.

If I had made my query to Mr. Cao de Benos as a journalist from a conventional news organization, my traditional-media audience would never have known about my attempt to get into North Korea. Audiences of conventional news media hear only about our successes — not our failures. As a consequence, audiences generally are not aware of the effort required for journalists to cover certain kinds of stories. Nor are they aware of the myriad obstacles journalists and news organizations face when it comes to gathering basic first-hand facts about certain countries.

With a Weblog, it was easy for me to share my correspondence with Mr. Cao de Benos, including my reply in which I invited him to supply his information and analysis on North Korea, which I would be happy to reproduce, uncut and unedited, on North Korea zone. Visitors to the site not only reacted to this post with a lively series of comments; one commentor brought our attention to something I was not aware of: a link to a segment of streaming video on a pro-North Korea Web site in which Mr. Cao de Benos proclaims his love for North Korea’s leader Kim Jong Il (and at one point even sings about it). This provoked more reactions and discussion. More importantly, the whole exchange provided insight into the nature of the North Korean regime and the people who support it, and North Korea zone’s community was able to experience and participate in the process of discovery. Due to standard news reporting habits and conventions, limited column space or broadcast time, plus a general lack of audience interactivity, conventional news media generally do not let their audiences in on the newsgathering process or enable their audience to participate in this process of discovery to the same degree.

Ms. MacKinnon needs to write a book, because these are the kinds of experiences that need to be shared for others to see the value of participatory journalism.

Abu Ghraib: the tooth decay factor

Sunday, May 23rd, 2004

Abu Ghraib: the tooth decay factor.
Memo to the press regarding the abuse/humiliation story:

Put the photos away.

Human nature is such that people will simply ignore everything you’re saying, if you continue to show those (or new) pictures as part of advancing the story. The toothpaste industry learned this a long time ago, and it’s why you never see actual tooth decay photos being used to sell toothpaste. Think about it. Doesn’t it seem logical that people would rush to buy toothpaste upon seeing rotted teeth? Well, they don’t. They just turn away. The toothpaste people know this, and that’s why smiling faces are used instead.

This is often a factor in ongoing stories with shocking visual imagery. In our rush to outdo our competition — or even simply to advance a story — we run the risk of shooting ourselves in the foot with the audiences we’re trying to serve.

The Busine$$ of RSS

Friday, May 21st, 2004

The Busine$$ of RSS.
Here is the latest essay in my ongoing series, TV News in a Postmodern World. This one is called The Busine$$ of RSS and is must-reading for any television executive, for it introduces RSxStream, an entirely new business model for local media. This is the single most amazing technology I’ve seen in my years working with the Internet, and I’m excited to bring the story to light.

I’m recommending this to my clients, and I think you’ll understand why after you read the piece. The story has also given me another chance to run my cowboy hat picture. :-)

Oh my! Bill Gates discovers RSS

Thursday, May 20th, 2004

Oh my! Bill Gates discovers RSS.
The Microsoft boss told 100 CEOs at the company’s annual CEO Summit that the conflict between centralization vs. individual user empowerment was shifting to user empowerment.

Gates also extolled the productivity benefits that can be derived from user-empowering technologies such as blogging, RSS, collaboration software and online communities that are integrated into Web sites.

Gates called blogging and the RSS Web content syndication service a “very interesting phenomenon.” He suggested that by using RSS as notification system, customers can “get the information you want when you want it.”

The important thing here isn’t what he said, it’s who he said it to. These are topline folks in the business world, and all I can say is get ready for the RSS floodgates to open.

DVR threat continues

Tuesday, May 18th, 2004

DVR threat continues.
Despite all the discussion about the upfront buying season, Nielsen people meters, good 1st quarters, the Olympics and the election, the real threat to television continues to gather strength. MediaDailyNews is reporting on a new study that puts the Digital Video Recorder (DVR/PVR) experience in a(nother) favorable light.

New research on the impact of digital video recorders (DVRs) on the level of “satisfaction” of viewers with television goes a long way toward explaining why cable and satellite TV providers are rushing DVR services to their subscribers. The aptly named report “DVR Love,” released Monday by Lyra Research, shows a ten-fold improvement in the quality of the TV viewing experience after consumers acquire a DVR.

Satisfaction With TV Viewing Before/After Acquiring DVR

                          Before    After Extremely Satisfied           7%      72% Somewhat Satisfied           34%      12% Neutral                      30%       6% Somewhat Dissatisfied        21%       2% Extremely Dissatisfied        7%       8% 


Source: Lyra Research’s DTV View Survey of Digital Video Recorder Users, March-April 2004. Base = More than 600 DVR users surveyed online.

The issue for TV is, of course, what happens to all the advertising with these happy campers. That threat is very real and won’t go away despite how deep we can imbed our heads in the sand.

Broadcasting’s affliction

Tuesday, May 18th, 2004

Broadcasting’s affliction.
I’m back in Nashville after a long week of travel, meetings and other work. I’d like to write about it, but it would be unethical given the nature of what I do. Suffice it to say that local television is suffering from unchecked schizophrenia and manic depression right now, and it’s time to break out the drugs. What to do is the conundrum…continue the course that we’ve always known, or try something different. Or, can we be two, two, two mints in one?

I first started in broadcasting in 1969. My career had its share of ups and downs, but I always thought our business (TV news) was the most enjoyable job on the planet. And while I hear too many horror stories today stemming from downsizing and other financial stresses on the industry, I still believe in what we do and think this is the most fascinating time of my career. Change isn’t an easy pill to swallow, but it’s amazing how healing it can be.

It’s the only medicine that will heal broadcasting’s affliction.

The biggest block to change that I’ve noticed is a lack of knowledge. I think every TV executive should take a week off to attend classes on new media, and I may just take it upon myself to organize such an event. Not only do we not know what we need to know, but we’re afraid to let anybody else know that we don’t know what we should know. And that produces the most visible symptom of our disease, contempt prior to investigation — destined to keep us all in everlasting darkness.

On the road again

Sunday, May 9th, 2004

On the road again.
I’ll be in Texas with a client for a few days, and I don’t think I’ll time for much blogging. Check out my blogroll while I’m gone. I especially recommend two fairly new sites: Steve Rubel and Unmediated. I’ll be back Wednesday night.

Online polls influence baseball decision

Friday, May 7th, 2004

Online polls influence baseball decision.
The Internet is all about power to the people, right? Well, here’s a first. According to ESPN and The New York Times, major league baseball has changed its mind about placing “Spider-Man 2″ ads on bases during games. But here’s the real news: Online polls, which were overwhelmingly opposed to the idea, influenced the decision!

“We saw some of the polls on the Internet that said that 71 and 81 percent of the fans didn’t approve of it,” Geoffrey Ammer, president of worldwide marketing for the Columbia-Tri-Star Motion Picture Group, told ESPN.com. “Based on this reaction from the fans, we didn’t want to do anything to take away from their enjoyment of the game and if that was the case with this element of the promotion, we could afford to do without it.”
Events like this will only serve to generate others, and I couldn’t be happier. Involving your customers in your decisions is one of the strengths of the Internet, and I’m always pleased to see it working on their behalf. I salute major league baseball for the decision (although I wasn’t really bothered by the ads — but that’s another story).

Al Gore’s assurances bring a smile

Wednesday, May 5th, 2004

Al Gore’s assurances bring a smile.
Mr. Gore spent most of yesterday repeating the statement from his press release that his new company, INdTV, won’t produce news with a liberal slant but will be targeting Generation-Y. The New York Observer has been on top of this story for the past year, and reporter Joe Hagan was quickly on the phone with the former Vice President after the announcement was made.

Mr. Gore told The Observer that his first task was to hire a programming chief, which he hoped would be his next official announcement.

“We are going to be a fresh, independent voice that is different from anything on television today,” he said. “We are really being overwhelmed with contacts from creative, young people in the industry who have some unbelievably fantastic ideas that they are presenting to us. It’s really fun. And they like the fact that we’re independent and that they can get a hearing for stuff that they really don’t think they’ve been able to present well to the conglomerate types.”

“We’re excited about launching an independent network needed more than ever in a world of conglomerate ownership,” he added, “and we are passionate about trying to democratize access to the dominant medium in America.”

Mr. Gore said he’d been asked if Howard Dean might make a talk show host for his network, and he hinted that he didn’t think Dean would be a good fit for a network targeting people in their 20s. This, of course, begs the question of how Mr. Gore himself can accomplish that.

This whole thing brings to mind three things. The first is an old joke. “If a man’s not a liberal by the time he’s 20, he’s got no heart, and if he’s not a conservative by the time he’s 30, he’s got no brain.” The point is that young people are considerably more liberal than their parents or other older people. So will the news network have a liberal tilt? It may not be deliberate, but the “voice” will unquestionably be so.

Secondly, Mr. Gore’s use of the phrase, “These stories will be in a voice that young people recognize and from a point of view they identify as their own,” is very cluetrainy (Cluetrain Manifesto) and extremely smart. In this sense, it would appear he is taking a page from OhmyNews!, which has transformed the political landscape in South Korea by involving what they call the “2030″ generation in politics. That’s the same target of INdTV.

Thirdly, the former Vice President is a political animal with deep political roots. He cannot change what he is, regardless of the words that proceed from his mouth. This was also my experience with Pat Robertson, a man who is political on the inside and a broadcaster on the outside. The two are opposite sides of the same coin.

Al Gore and Joel Hyatt obviously believe it’s in the best business interests of their new network to publicly take the non-political road. It’s smart, because to do otherwise puts them in bed with the floundering Air America (Al Franken is now thinking of running for the U.S. Senate from Minnesota), and that’s not something to be envied.

I wish them well, because I’ve always supported the idea of many voices in the media megaphone. In that spirit, I hope that whoever they hire to actually run the content has the fortitude to interject youthful argument into their news discussion. That would be a most worthwhile (ad)venture.

Gore’s new network to launch

Tuesday, May 4th, 2004

Gore’s new network to launch.
From what I know about it, this is going to be interesting. Will it be political? Al Gore says it won’t be, but that’s hard to believe, given the roots and history of Gore and his family. Here are the quotes from the two parters (Gore and entrepreneur Joel Hyatt) via PRNewswire.

“We are launching an exciting television network for young men and women who want to know more about their world and who enjoy real-life stories created with, by and for their own generation,” said Gore who, as Chairman of the Board, will devote the lion’s share of his time to the venture. “We want to empower this dynamic generation with a network dedicated to them that has integrity and a commitment to excellence. This will not be a political network,” Gore emphasized, adding, “These stories will be in a voice that young people recognize and from a point of view they identify as their own.”

Explained Hyatt, “Having learned from both the successes and failures of other cable networks, we are confident this is a winning concept. As for its content, we aspire to what Orson Welles once said, ‘Don’t give them what you think they want — give them what they never thought was possible.’ We are building a truly independent media company which will share the power of the television platform, enabling young people to contribute in significant ways to the creation of the content they consume.”

I’ll have much more on this when the mainstream press gets into gear on the story.

Quote of the day

Tuesday, May 4th, 2004

Quote of the day.
John Morton, president of Morton Research Inc., a newspaper consulting firm on declining newspaper circulation findings.

“Their readers are dying off faster than they’re being replaced.”
Sadly, this is also true for television news audiences. In the words of the immortal Arby’s oven mitt, “Will it never end?”

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