I’m a bit pensive this morning, so here I go again.
I got a phone call Wednesday from Hawaii. It was from my old boss at KGMB-TV, Dick Grimm. He was offering condolences and sharing insight he’d gained when his wife passed away two years ago. I’d not heard from him since leaving that job over 15 years ago, and it was as if no time whatsoever had passed. Life’s like that. Time is an illusion, and linear time is a created dimension. All that’s real is the here and now, but I digress.
Dick is now president of the Hawaii Foodbank, an organization that I (apparently) energized and invigorated by creating a food drive to feed the poor in that state in 1989. They’ve just completed their 17th annual food drive — still with the help of KGMB — having gathered 750,000 pounds of food and a half million dollars in cash. Dick said he uses my name every time he tells the story of the Hawaii Foodbank. I was a bit taken aback, because I’d long ago forgotten that effort by our news team and station.
But it really blessed me and got me to thinking about the lives we unknowingly touch — for good or bad — as we travel this life. We read about it from the philosophers and the theologians and can find examples throughout the history books, but rarely do we ever stop and consider the seemingly insignificant lives we encounter and the seemingly insignificant moments of our own existence. We are not alone, friends, and no life is meaningless, for if one were truly meaningless, all would be meaningless.
We are spiritual beings on a human journey, not the other way around, and in a very tangible way, the web is making that more apparent. We don’t “come into being” at human birth, and we don’t “cease to be” when we die. It is only our human journey that begins and ends. And our connections with each other, therefore, exist in two realms. One is physical, but the other is free of the physical.
The non-physical connection was made abundantly clear to me on April 25th, when my beloved Allie’s human journey ended. A handful of people have grasped the significance of what I’m saying and have written about it over the past week. One is Jackie Danicki. Read and ponder what she wrote, because it’s important.
I don’t think people have actually grasped the extent to which social media is changing, and will continue to change, humanity.
The most basic way that social media has changed the way that I (and many people I know) interact is that we are growing used to being able to meet individuals� minds before we meet them physically.
…Individuals are the basic unit not just of any business, but of this world, and those who think the blogosphere is some kind of blessed embrace of collectivism or Marxism are wrong for precisely this reason: It is the ease with which individuals can connect with one another across this network which brings about the spectacular effects that it does. There is no top-down imposition on these individuals. There is no governing body deciding what each individual�s �needs� and �abilities� are, or how frivolous or worthy those might be. These are millions of individuals deciding for themselves what is in it for them, and getting from it what they want. Sometimes that�s a recipe or a video of someone singing a stupid song, and sometimes it�s comfort after the death of a child or loved one.
If you think that�s not going to continue to have hugely positive implications for us and this planet, think again.
I would add that we’re not just meeting people in the cognitive realm; we’re also meeting at core — through our hearts — and I agree that this has profound ramifications for the future of the planet.
Just as Paul Lurie wrote that the structure of the web — with its highly associative, endlessly referential and contingent environment, and its process for finding information — will ultimately tilt the culture war to the left (great long tail article), Ms. Danicki is suggesting that the web’s highly social character will also tilt the culture to, I imagine, one that’s more connected and therefore tolerant. This is a good thing, I think.
And so as I sit here today thinking about my life and the life I had with Allie, I’m struck with this whole “connected” thing and how an event 17 years ago in Hawaii created a ripple effect that continues today. It’s not about gun belt notches, brownie buttons or “well done, thou good and faithful servant.” These things are simply reminders that we were here. And in the end, it’s not what we’ve gained through all the other lives we’ve encountered, but what we gave to the process of life.
When I was at the hospital waiting for the doctor to give us the bad news, I was frantically trying to purchase a coke for Alicia’s mother from the machine in the waiting room. I only had a dollar and the price was $1.25. I was frustrated, crying and in obvious distress, and a middle-aged Hispanic woman who was also in the waiting room got up from her chair and put a quarter in my hand. She spoke no English, but the look in her eyes said she understood.
No life is meaningless, and we are all connected.
Allie touched thousands of people in her too-short life. I know, because I’ve heard from many of them. She’s now touched many more in her death, and I know that makes her smile. You were here, myAllie. You were really here.
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Friday, May 5th, 2006
So CBS has launched a broadband channel (innertube). This should surprise no one, since Viacom owns CBS and Viacom channels MTV (overdrive) and Comedy Central (motherload) have similar broadband channels. It’s a smart move by CBS, but once again, what about the affiliates? MTV and Comedy Central are CABLE channels and not bound by affiliate arrangements, but not so with the tiffany network (what the heck is a network anymore anyway?).
This is just further evidence that local affiliates are facing downstream irrelevance, and at the risk of sounding repetitive, let me summarize a few statements I’ve been making about local affiliates for several years.
- The only thing of real value you have is your local franchises. Now is the time to invest in creating more, and since the barriers to entry are significantly lower online, DO IT THERE!
- It’s also time to move those franchise to the Web in a way that intersects with what’s really taking place here. Unbundling yourself is the only way you’ll really be positioned to compete in the years to come. The days of “driving” traffic to portal websites are on the wane.
- Always think local and regional. Knowledgeable and extremely flexible outside players can’t compete here, unless you let them. Give it all you’ve got in meeting the information and entertainment needs of your LOCAL audience, and for crying out loud, stop thinking you’re just a TV station.
- Streamline all of your internal processes. For news, that means incorporating the tools of the personal media revolution. Yes, I’m talking VJs. This is no longer an option, folks. Local television no longer requires the Hollywood tactics of days gone by. Individual, multi-skilled video journalists will simply be better equipped to compete downstream, and now is the time to start developing systems and work flow for tomorrow.
- Retool your engineering and production departments. Your online technology is where growth is, and I’m amazed at how few stations are equipped — from a personnel standpoint — to deal with this. You need at least one hot programmer, a Flash artist, and a crackerjack web designer/developer. It’s past time to up your onboard geek quotient.
We are in the midst of an unstoppable business disruption for local television, and the only way to find downstream profitability is to embrace the disruption itself. There IS a future, and it’s looking more and more like it may not involve a network affiliation.
Denial isn’t (just) a river in Egypt.
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Thursday, May 4th, 2006
Gregory Wilson has penned a nice little commentary (Saying Mass) for Media Daily News that talks about how branding is more important than ever and how marketers need to view the various TV screen sizes now available to consumers as different opportunities instead of simply calling everything “video.” These types of commentaries are everywhere today, as the mass marketing world attempts to rebuild itself for a very uncertain future, and each carries the basic assumption that, well, we just CAN’T throw the mass marketing baby out with the bath water.
Read Mr. Wilson’s words:
But the fact is, a brand is the trust people have in the product. And trust is built through emotional connections.
The best way to create (emphasis mine) an emotional connection? Sight, sound, and motion.
This is the business of marketers — to “create” emotional connections. But here’s the problem: Nobody asked consumers if they wanted these emotional connections, and that’s a huge part of what’s happening in our culture today. People are tired of being sold. We’re drowning in hyperbole as these smart salesmen “create” emotional connections, and what they don’t realize is that we KNOW what they’re doing.
It is the context in which a message is consumed that determines how that message is absorbed.
Absorbed? We are we, sponges? Can you see the manipulation hidden in this statement? Hello? We’re tired of being manipulated.
One of our screens goes on the wall. One goes on the desk. And one goes in our pocket. This allows each to offer something uniquely different.
The large screen allows us to connect viscerally. Size does that. The small screen, rationally. (Online search is, for the most part, a left-brain function.) And the mobile screen–well, that allows us to use its mobility and connect tactically.
With one, we (emphasis mine) can move the heart. With another, the head. As for the mobile screen–well, that moves with our customers so that we (emphasis mine) can be there at the point of attack (I mean, purchase).
Viscerally. Rationally. Tactically.
Heart. Head. Help.
Give. It. Up.
Maybe we don’t want to be “moved,” and who wants to be attacked? Geez.
I was with a group of broadcasters a few weeks ago and said, “This is a revolution — the Personal Media Revolution (thank you, J.D. Lasica). Who do you think they’re revolting against? You.”
With all due respect to Mr. Wilson and others in mass marketing, I know your world is collapsing. I also know that branding and other forms of mass marketing aren’t going away completely, but the notion that you can manage your way out of the current conundrum by being smarter and slicker than you already are is preposterous. It may buy you time with clients who want assurances that you know what you’re doing, but in the end, you’re only shooting holes in a boat that’s already sinking.
There IS life beyond mass marketing, and the really wise agency people — like Edelman and Denuo — understand this and are working to shift their clients into the new, customer-in-charge paradigm. What “moves” people here? Honesty, transparency, respect, and other human traits that engender trust without manipulation.
It’s a million miles from putting a new coat of paint on a tired, old building.
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Wednesday, May 3rd, 2006
“What should we do?” is a common question in my travels and meetings with broadcasters. “Do something,” is the best response I can give, and it’s not what people want to hear. Of course regular readers here will understand that, because I’ve written about our addiction to formulas and the safety we find therein. And “doing something” means stepping off the cliff and perhaps, OMG, experimenting.
Most broadcasters would rather wait and see what comes down the pike and then try to reproduce it. Such is the way of an industry that has, for years, specialized in copycat. A game show works, and suddenly everybody has game shows. A reality show works, and suddenly everybody has reality shows. A sexy ratings grabber works for local news in Cleveland and suddenly everybody is doing it. This is the sad and predictable method by which much of mass media works. (Movie sequels, “sellable” authors, etc.)
So now comes this new medium, and nobody knows what to do. We build websites. We define for ourselves what works and look for more of that around the web. Our instincts, training and experience require that we look at everything through our mass marketing glasses. Meanwhile, we’re missing the forest for the trees.
Let’s look for just a minute at the amazing success of youTube. The site exploded on the public scene when somebody uploaded a clip of the “Lazy Sunday” skit from Saturday Night Live last fall, and it was viewed by over two million people in a couple of weeks. The Washington Post reports that the site now has six million daily users and presents over 35,000 videos a day. YouTube is essentially a user-generated video site, but those numbers have caught the attention of the mainstream, and we’re about to see clone after clone being created. Why? It’s the numbers. It’s like mass media scouts are scanning the horizon and shouting back to the tribe, “There! There’s the audience we’ve been losing.”
Meanwhile, there are reports that youTube is raising as much as $25 million in venture money. Why? It’s the numbers. Is youTube the new Amazon, the new eBay, or the new mySpace? This is a VERY tricky question, because with money comes old school rules, and if there ever was an anti-establishment site, it’s youTube. Remember that this site was built for user-contributed videos. The deep pockets that are drooling over it could give a rat’s ass about such. They want those numbers to present their OWN videos, and that’s a problem. The same users who made youTube “successful” could just as easily turn their allegiance elsewhere.
And while everybody’s looking at the youTube “model” (what is it anyway?), they’re not out there exploring and experimenting on their own. Yet this is exactly what needs to be done — especially at the local level.
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Wednesday, May 3rd, 2006
USAToday has launched a branded reader/start page for users to customize and create their own “news” experience. It’s nicely done and something I’ve been advising local media companies to do for a long time. The point is that information is unbundled now, and there’s more value in providing aggregation tools for users than simply providing content.
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Wednesday, May 3rd, 2006
Two sites that I think everybody should have in their RSS readers are the TV program summary site Television Without Pity and the raucous film review site, Pajiba. TWP deals with television and Pajiba deals with films, but both feature witty and biting commentary written by what are essentially fans of the mediums.
If you missed the latest episode of Big Love, for example, TWP will have a recap and a later summary. The writers and readers grade each program, but what I really love about TWP is the hilarious conversational writing. There’s nothing formal here, just people telling it like it is. Here’s a portion of the recap of Sunday’s West Wing:
Do you remember last week, how Sam Seaborn came back, and Josh nearly went postal, and Josh and Donna went off on a romantic vacation? And you remember how we’ve been waiting to hear more about C.J. and Danny? And how we all want to know whether Toby’s going to prison, or whether he’s going to be pardoned, or what? Well, none of any of that gets resolved or addressed in the slightest degree this week. Instead, we get an episode devoted almost entirely to Arnie Vinick’s post-election blues, Santos’s difficulty in selecting a cabinet, and Helen freaking out over the changes in her life…
…I can’t believe they wasted one of our last three episodes on this.
Pajiba reviews movies and has a policy of not writing about films in advance. The site mocks the hype machine that is Hollywood and, again, does so with prose that’s clever, funny and takes no prisoners. The latest from Pajiba is an entry called
“The 10 Worst Blockbusters of All Time” (
Batman and Robin is number one):
In 2003, the average movie registered 41 percent of its total box-office take in its first weekend, and that portion is certainly higher now. The major studios understand that the formula for success has absolutely nothing to do with quality; it’s about creating enough hype and hiding your film from critics long enough to sneak a $50 million opening past the American public before they realize they’ve been hoodwinked into spending three hours’ wages for two hours of Hulk.
Both of these sites work outside the machine that is Hollywood, and as such are a part of the anti-institution rising tide that the internet makes possible. They’re written in the voice of the viewer and the moviegoer, so they resonate with the people who really matter in the whole entertainment world.
So here’s my gift to you today: the URLs of these two wonderful RSS feeds. I hope you enjoy them as much as I do.
RSS: Television Without Pity
RSS: Pajiba
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Tuesday, May 2nd, 2006
It’s been a long time since I watched any early morning television, but there I was today at 6:30 scanning the dial (now there’s an ancient saying). About one-third of the channels on my basic cable presented paid programming of one form or the other. This was always the case during the middle of the night, but I was surprised to find it at 6:30 in the morning. Now in decline, TV is clinging to its basic core competency, so this shouldn’t surprise anybody. Television is about selling — mass market selling — and infomercials don’t pretend to be anything other than that.
I was also surprised to find Dr. Gene Scott. He’s been dead for over a year, but his work lives on. It’s the long tail of televangelism, I guess.
Sitting there and flipping, I was taken by the vast and insatiable appetite for content demanded by even a 100-channel universe and the impossibility of such a system to meet the needs of people when and where they arise. Most channels just rotate programming now in the hopes that their schedule will match that of viewers at some point during the day. Yet news departments everywhere are wont to repeat even one story. Imagine that.
There is nothing “worth” watching at that hour of the morning, not to me anyway. All that’s there are reminders of a day gone by, a tired, old formula gasping for breath while the bottom line demands ever more. Contrast this picture with the rising sun of the internet, and you understand why I’ve been shouting the clarion call for so many years. Life is everywhere and the energy of growth and opportunity hums a melody of possibility. So different. So very different.
I was also taken by the great uncertainty that hangs over our advertising industry, which for so long has fed off the nipple of this dying system. Buying and selling will continue in the marketplace of the internet, but business won’t necessarily go to the guy with the biggest sign. As Doc Searls writes, “There is no market for (unwanted) messages.” I don’t think there ever was one.
And since I’m so reflective this morning, let me point to the biggest downstream uncertainty of all — what happens to the economy of a country that sells for a living? The copyright industry is our biggest export, for example, and marketing — not content — is where the money is made and spent there.
Notice in Dave Silry’s latest snapshot of the blogosphere that we bloggers are a global group and that English isn’t even the dominant language here. Will we let that get in the way of getting to know each other across-the-miles? I hope not, and here technology can help us. You’ve got to be blind to not notice the bubbling and gurgling that’s taking place at the bottom layers of global culture. We are all much closer together than you think, and the question is what will we do with it?
I need to stop getting up so early.
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