Archive for the '' Category

We need a deeper understanding of the Web

Saturday, May 24th, 2008

alone at my window seatI spend a great deal of time challenging my assumptions, as most of you know. It’s a part of the pomo in me, I guess, but I find the practice useful in times like these, especially in the world of media. And I do a lot of this at 30,000 feet. Perhaps it’s the view. Perhaps it’s the altitude. Perhaps it’s how insignificant I feel up there among the clouds, for insignificance is a fine form of humility that helps keep me balanced.

To be a television broadcaster, one requires a special license. Those suckers are scarce, so it stands to reason that everything about TV would be determined by those in TV. It is, after all, their little corner of the world.

To be a newspaper, one needs a printing press or a ton of cash. That makes newspapers scarce, so it also stands to reason that everything about the newspaper business would be determined by those in it. You wouldn’t go to Kroger to ask how to run a newspaper, right?

But that’s all different on the Web. The Web and all its intricate applications were created by the tech community. Every piece of software solves a problem that the nerds of the world have discovered, and since the only license you need to create things for the Web is one’s own creativity, the growth and development of the Web and its applications has been at light speed.

It’s into this world that traditional media companies have come to do business, but here’s the fundamental problem: we want everything done our way, and that’s not necessarily the way of the Web.

In the early days, the Web consisted of static sites built by static HTML pages. This was the era of the browser, when people “traveled” from point A to point B to “discover” the world that was out there. AOL made it easy by putting a form of “everything” inside its walled garden, but eventually, most people grew tired of the training wheels.

Search basically supplanted browsing, but traditional media companies never adapted. We stayed put, and so began a serious disconnect with reality. Since we liked static sites (they served our needs well, thank you very much), we saw no reason to move on, and when the Live Web came along with its unbundled content and interactive applications, we were trapped in the past. The extent to which this continues today is remarkable, especially since the Web has now moved past search and into the world of subscribe.

So here are a couple of fundamental mistakes that most media companies make in their assumptions:

One, we don’t actually “browse” websites, and we never have. The browser sits on your desktop and brings documents or portions of documents TO YOU. These documents may reside in code form on distant servers, but your browser doesn’t “go” anywhere; it brings everything to you.

This is such an important web fundamental to understand, because it will help you recognize what’s taking place in the unbundled world of the Live Web. Our browser can now bring a little from here and a little from there, all depending on what we want, and this understanding will be critical as the Web moves to its next iteration, the Semantic Web.

Two, the Web is no respecter of sites — all are just points in the maze. Just because you’re a big, bad media company doesn’t mean that you have any special place online. There’s nothing special about your URL that makes you different than any other URL, in the eyes of the Web.

The algorithms that Google uses to rank sites respect the amount of content that is “under” that URL, but they also deeply respect inbound links, because that is viewed as more important than just size. Yahoo may be an enormous “site,” residing on multiple servers, but its URL is just a URL, and the structure of the Web treats it no differently than any other. This is the central factor in Google’s use of the entire Web as its platform. More URLs are better than just one, so Google encourages the growth and development of sites, and monetizes them for builders and owners through its brilliant Adsense program.

The above is part of why I keep encouraging the NAB and other organizations to bring the tech community into its conferences about the future. We’re blinded by our online business models, but the nerds of the world — those people who actually built the Web — aren’t so encumbered, and it’s about time we started listening to them.

The beauty of local control

Thursday, May 22nd, 2008

A Business Week article caught my attention, because it speaks so well to an ongoing issue that I encounter with media companies. The issue is whether it makes more sense to run digital operations from a centralized unit or to give freedom to individual properties to do their own thing.

Each has its merits, but I’ve always come down more on the side of local control. That’s because I think all of the flexibility for making money exists there and that nobody knows a market like the people who work therein.

The Business Week article looks at new strategic moves by Best Buy that the company believes will better equip it stores to handle the current economic uncertainty. At the crux of the decision is moving control of many things previously dictated by the corporate offices to the hands of the people running the stores. This has had a rather significant impact on business.

Lately, however, the employees at this store (Baytown, Tex) have noticed a different stripe of shopper: Eastern European workers from cargo ships or oil tankers, temporarily docked at Baytown’s busy port, are spending their precious shore hours scouring the store’s aisles. They take a 15-minute cab or shuttle ride to stock up on iPods and Apple laptops priced cheaper than back home. To speed their shopping, the Baytown Best Buy has moved the iPods from the back corner of the store to the front, paired them with overseas power converters, and simplified the signage. Since the changes were made over the holidays, cash register receipts for the boat workers have ballooned by 67%.

This moving around of stock would not have happened in a paradigm of top-down control. As a result, Best Buy’s “centricity” strategy is producing projections of healthy revenue growth at a time when the price of gas is soaring.

This is a fascinating look at a company that is trying to shift control over certain things to the local level, and it’s exactly what media companies need to be doing as well. Any corporate media strategy that forces, for example, a certain kind of niche vertical on all of its properties without regard for their local relevancy is sacrificing localized niche revenue opportunities in the name of uniformity. That kind of thinking may have worked at one time, but today, its value is certainly open to debate.

Let’s give control of how we make money online to the people in the best position to know where the money is and how to go about getting it.

The Web is not TV, #3,672

Monday, May 19th, 2008

Despite all the evidence that the Web is different, there are those who are still trying to turn it into a form of cable television. These folks are happy with what they’re doing, and there certainly are elements of the Web that can function this way. But if you’re going to try and make cable TV out of the Web, then you cannot count on the norms of the Web being relevant to your product.

An Online Media Daily article today is headlined with what appears to be an “Ah-ha” moment: Research Contradicts Myths About Online TV Shows. The research is from Futurescape, a London-based digital entertainment R&D firm, and it appears to disprove the “myths” that with viral marketing, engaging and well-produced content will distribute itself online.

“It’s what we we’ve dubbed the ‘viral fallacy,’” explained Futurescape Director Colin Donald. “Producers are adamant that launching a show requires a full-scale promotional campaign, possibly employing broadcast television.”

As a result, said Donald, “total budgets will rise to reflect promotional costs, unless the producer has been commissioned by a social network that can be the promotional vehicle.”

Mr. Donald also refutes the “myth” that it’s cheap to produce online television and provides production cost numbers to prove it.

Here’s my beef with all of this. Futurescape’s “findings” are not findings at all, for what do you expect when the producers of online TV only see the Web as a form of cable TV? The “myths” of viral marketing and cost that the company cites cannot be applied to traditional television online, and, to be frank, I’ve never heard anyone make these assertions anyway.

What I see here is the conflict between web video and television for the Web. They’re two different animals, and what I fear is that false arguments such as those posed by this “research” will spread to media companies trying to figure out what to do in the wake of declining ratings and ad money shifting online.

The processes that are a part of making traditional television aren’t disrupted by the Web, for the creation and distribution of programs for the mass media world are the same whether online or off. The “myths” to which Mr. Donald refers are all part of the personal media revolution, a phrase coined by J.D. Lasica in his book, Darknet, Hollywood’s War Against The Digital Generation, and these people have a big dog in that fight. Rather than dealing with it, however, Hollywood wants needs to keep things as they are. Hence, “revelations” like those painted in this “research” are self-serving and, therefore, useless. The disruption is much deeper than people shifting viewing habits from one place to the next.

Does anybody else find this odd?

Friday, April 25th, 2008

The Senate, with the full blessing of our two Democratic candidates, is about to put the skids on the FCC’s decision to loosen cross-ownership rules, whereby media companies can own both a television station and a newspaper in the same market. Damn those big media people, huh? They want to control the voices in our communities, so we can’t let them narrow choices “for the American people.” Word.

Given the realities of the current media conundrum, however, this strikes me as a bit like waving off the RMS Carpathia on its journey to rescue the survivors of the Titanic. I mean, really, folks; who cares if big media is owned by one person? It’s all drifting slowly into the sands of yesterday anyway.

The issue is over independent and varied voices, which is a BIG part of the disruption in the first place.

Odd that I find myself actually siding with Kevin Martin.

GASP! The Pentagon “used” the media!

Monday, April 21st, 2008

The New York Times sued the government to get 8,000 pages of documents that prove those retired generals who function as expert analysts for network news programs and beyond are, in fact, pawns of the government! Oh no! The “hidden hand of the Pentagon,” they’re called. While most news organizations are falling all over themselves with this juicy piece of news manipulation, my initial reaction is, “Move along. There’s nothing to see here.”

Having just finished George Creel’s 1920 book, How We Advertised America: The First Telling Of The Amazing Story Of The Committee On Public Information That Carried The Gospel Of Americanism To Every Corner Of The Globe, the idea that the Pentagon would brief retired generals on what to say is hardly a bulletin. It’s been taking place for 100 years (and probably longer). And, of course, the press has no right to object, because it has been a willing participant for decades. As I have tried to communicate on many occasions, the father of professional journalism, Walter Lippmann, and the father of professional public relations, Edward Bernays, were both members of the Creel Committee.

Perhaps this “revelation” by The Times will be a good thing, but until the press accepts its duplicitous role beyond such currently unpopular themes as the Iraq war, it’s not going to mean much, for the “hidden hand” of the cultural elite includes the press.

Heading for the NAB

Sunday, April 13th, 2008

Thank God American Airlines is back on scheduleThe AR&D gang is westbound on a heading to Las Vegas for the annual conference of the National Association of Broadcasters and the Radio Television News Directors Association. It’s a good thing American Airlines is back on schedule, or we would have a pretty big problem on our hands.

I’m not on any panels this year (*sob*), but I’ll be around. We have many appointments scheduled for our suite and the Bellagio, so I’m not sure how much time I’ll be able to spend at the actual conference. If you want to hook up, just drop me a note.

My book will be on sale at the bookstore in Pavilion 11 at the Hilton. All copies will be autographed, so if you don’t have yours, that’ll be a good place to get one.

All eyes are on the eye

Saturday, April 12th, 2008

The CBS EyeIt’s been an interesting couple of weeks for CBS. First, its local station group reduced expenses by cutting 150+ people, including some very well-paid anchors. Observers expressed astonishment, and overnight, every local news anchor began to squirm just a little bit and discover that those expensive office chairs at the anchor desk aren’t quite as comfy as they used to be.

Then this week came word that the network is continuing talks with CNN to take over some of its newsgathering. Observers gasped again. “What’s the world coming to?” they may have asked. Jeff Jarvis, on the other hand, cut to the chase with the provocative headline, “CBS is leaving the news business.”

We don’t need three evening newscasts exactly alike except as a repository for erectile dysfunction commercials. So let one or two networks win the ratings. Let CBS put more resources into investigations on 60 Minutes. Let CNN cover breaking news — with more help from witnesses with cameras.

Ouch! And now comes word that CBS appears to be giving up on Katie Couric, something that 99% of Americans have seen coming since the day she was first brought into the fold. CBS is denying the CNN and Couric stories, but people view that with the same raised eyebrow that accompanied “I didn’t inhale.”

And so the entire tribe of media observers stands poised to pounce, because CBS seems to be blazing a trail that others will have to follow, and everybody’s got an opinion about that.

Meanwhile, Philadelphia TV columnist Laura Nachman writes of a panel discussion in Philly involving the state of local television news, quoting WCAU-TV news director Chris Blackman.

“In my 26 years in news, I’ve never seen things as dicey as they are now. With layoffs, shrinkage, and downsizing, we need to reinvent ourselves.”

“We are not relevant the way we used to be because viewers don’t need us anymore,” Blackman said referring to mobile devices and the internet.

Blackman proved his point when only a handful of people in the audience of around 150 television professionals raised their hands when he asked if anyone needed to watch local television stations to get their news.

What Mr. Blackman is feeling is the same thing that the CBS observers are feeling, and that is the enormity of the disruptive innovations brought about by technology and a shift away from the modernist, colonial culture that spawned traditional media in the first place. Put a fork in it; it’s done.

Oh, mass media will be with us for a long time yet, but it will never again enjoy the status it once held, and to think otherwise is just nostalgic denial. And I would add that the reinvention process is so pressing that we don’t have time for blame assessment, nor do we have time to do a lot of research. An industry run by bean counters has little chance when entrepreneurship is what’s required, so we need to take a few chances along-the-way.

I’m reminded of the wonderful lament by Henry Adams, “The law of nature is change (chaos), while the dream of man is order.”

Embrace the chaos of change; it’s our best hope for tomorrow.

No longer “the face of the station?”

Wednesday, April 2nd, 2008

I just did an interview with the AP about the CBS O&O stations firing high-paid anchors (Chicago, LA, Boston) in a dramatic cost-cutting move. The reporter asked, “So what does a station do after it has fired its own face?”

Good question.

I saw this one coming in 2003 in my essay “News Anchors: An Endangered Species.”

The industry’s obsession with celebrity and the easy marketing thereof is meaningless in a Postmodern world that has demystified the industry and its hype, rejects elitism and doesn’t need its information spoon fed by good-looking faces anyway. As the world of video news shifts to a broadband environment, where users can pick and choose what they want to watch and when they want to watch it, there are powerful forces at work that will make news anchors unnecessary.

What will the CBS stations do? I don’t really know, but I do know that the move must have every anchor in the business sweating bullets. If I were an anchor, I’d fully embrace New Media and use my leadership position to make a difference.

(Note to all my broadcasting critics who told me I was crazy five years ago: It’s going to get worse.)

Old Media R.I.P.

Tuesday, April 1st, 2008

Articles like this one by Peter Osnos of The Century Foundation tug at the heartstrings of anyone who has been around media very long. What’s happening to newsrooms is sad. Every day seems to bring more bad news. The CBS O&Os laid off scores of people yesterday, even high-priced anchors, because business has gone south. Newspapers have been buffeted for several years now, and it’s taking its toll.

Osnos writes of the morale in newsrooms as if comforting an old friend.

…the real problem is something deeper, I sense. It is a belief that no matter how good your work, how thoroughly reported and influential, it isn’t going to matter in protecting your newspaper. Because of the revenue declines and cutbacks, the mood of proprietors and managers, on the whole, is near panic. Outstanding work by their staffs, the newsroom has become convinced, isn’t going to make a difference in the outcome of their institution. The effort at morale-building in the stream of front office memos announcing departures, the cheerful exhortations to survivors to do great work, only adds to the cynicism that pervades.

News people are by nature skeptics, and given to grumbling. One of their missions is to find fault. Self-criticism in newsrooms is standard, and so is defensiveness when the criticism comes from outsiders. None of these characteristics are at issue. The problem is that the prevailing mood of a declining and deteriorating industry is so pervasive and so discouraging that it reinforces itself. “What’s the point?” is a debilitating attitude, and it is very difficult to reverse.

What’s happening hurts, but I believe it’s the same necessary kind of hurt that comes with the death of a loved one. And I think we would all do well to think of it as such.

Elisabeth Kubler-Ross identified the five stages of grieving, and they are as appropriate for this situation as any.

Denial
Anger
Bargaining
Depression
Acceptance

We’re past denial, although who can argue we went through that? We’re also past the anger phase. Professional news people lashed out at anybody they could tag, beginning with the blogosphere. That’s gone now, as is the stage of bargaining. If we could do this… If we could do that… Sorry, folks we can’t talk our way out of this one. Besides, to whom does one bargain for justice anyway?

I think what Osnos is describing is textbook depression, and that’s the stage that we’re in now. Television may not be as advanced as our newspaper friends are, but it’s there just the same. “What’s the point?” is the behavior of an industry depressed.

But look what comes next? Acceptance. That’s where we need to be, because minds who have fully accepted that those nostalgic days are gone and are not coming back are minds that can actually move forward. It’s the darkness-just-before-dawn syndrome.

As my friend Gordon Borrell likes to say, “Things are very positive where I work.” Indeed. Growth is on the web side, so let’s all get on board the Cluetrain. Historians will write what they must, but we’ve all got work to do.

Borrell to broadcasters: gauge the (real) market

Friday, March 28th, 2008

Market share should drive local television station online revenue efforts, not budget goals or growth. That’s one of the key findings in a new television benchmarking study from Borrell Associates released this week at the annual Television Bureau of Advertising (TVB) conference in New York. While local stations have gained market share in the past year, that share still pales in comparison to local newspapers, which have been at the game longer and more seriously than TV stations.

Local online ad spending is projected to increase by 40-50% in the next year, so even a station that grows its local revenue by 35% will be losing ground in terms of market share. Of course, the big gainers in local online revenue are the outside-the-market internet pureplay companies like Google, Yahoo!, MSN and AOL.

This strategic approach to attacking the existing ad marketplace is foreign to television stations who are used to competing only with each other over the airwaves. That sense of competition is carried into the online world, and it is one of the things that is keeping stations from reaching their online potential. Online, it’s not about WWWW-TV versus KKKK-TV, for that “market” is an illusion. The real market is vastly bigger and includes many, many other players, so when station managers compare their revenue only against what the other stations in the market are doing (and even the newspaper), they commit a form of self-delusional business suicide.

Total online ad revenues for local TV stations this year are projected to be $1.1 billion, according to Borrell Associates CEO Gordon Borrell. That’s a 45% increase over the $770 million last year.

Another key recommendation for broadcasters is to adopt a niche mentality for the Web.

Some 90 percent of the respondents to our survey say that at least two-thirds of their TV Web inventory remains unsold. That’s likely because the “mass” appeal of news, weather and sports pages aren’t as attractive to advertisers as pages that contain content specific to their business (think health care, real estate, and automotive content), or to their customer base (think young adults, women, or suburban communities).

One of the most striking differences between this benchmarking study and the one Borrell has done for newspapers is the complete lack of stations who perform in what Borrell calls “the green zone,” those local media companies who have a market share of 28% or higher. This demonstrates how far behind local stations are in their competition with their print counterparts for local online revenues. All broadcasters need to study this green zone approach, for these companies approach selling the Web very differently than traditional media account executives.

Green zone performers have dedicated online sales people, work with non-traditional clients, have an amazing thirst for data, use a consultative sales strategy, can’t get enough training and set much higher rates.

The salespeople at these sites seem to understand that this is an early-stage medium, so you can’t just go out and plop a proposal down on someone’s desk and expect them to understand what they’re getting. They look for data — loads of it, on traffic, Internet usage, the rate of online ad spending by the type of advertiser they’re approaching — anything that will help the advertiser understand what’s happening with the Internet and how they might take advantage of it. And of course the consultation — they ask the advertiser questions before blurting out what they have to sell him or assuming they want a massive broadcast and online reach. They do not.

Television stations with at least one online-only salesperson achieve an average of 26 percent more online revenue than their counterparts who rely solely on broadcast salespeople to sell the Internet.

Every day we’re reading stories of company after company laying off people and tightening belts, because business for local media companies is going south. The remarkable thing about this, to me, is that this is an Olympics and election year, the kind that normally produces significant revenue growth for stations. Unless local stations do something with the only market that’s actually growing (online), it’s hard to rationalize how they will survive 2009.

Gordon Borrell understands this like few others, and we need to pay attention to what he says.

What would stations do with more prime time?

Friday, March 21st, 2008

Wayne Friedman writes for MediaPost that NBC’s Jeff Zucker is thinking that the number of hours produced by the network for the network might be going down. NBC hands affiliates 22 hours of prime time, while Fox offers only 15 (guess which network is tops?). Zucker thinks that fewer hours may give Fox an advantage.

But Friedman finds a fly in the ointment.

If NBC gives up any program time, it won’t exactly be good news for TV stations. Sure they’ll get to program what they want and keep all the advertising time. But the increasing downside is that programming will be even more expensive to produce and market.

Perhaps stations and syndicators should try and resurrect the 1990s one-hour weekly drama business of a few years ago, with a slew of new “Baywatch”s, “Star Trek”s, and “Xenia: Warrior Princess”s.

Many stations might also convince themselves that an extra-early evening hour — attached to their already lucrative 7 p.m. to 8 p.m. time slot (6 p.m. to 7 p.m. Central Time) — could be built for all-family TV shows. TV pressure groups have complained the networks have abandoned the early evening, so-called family hour. Still, convincing advertisers is another story.

I actually think such a move could be a windfall for local stations, depending on how they approached it. Local stations must continue to develop local programming, ‘lest they find themselves out in the cold when digital distribution makes them irrelevant for network-level scripted programs. An hour a day could help begin moving us in that direction.

NBC disappoints with HULU

Thursday, March 20th, 2008

So I got home last night and my cable wasn’t working. Not to worry; there’s always hulu.com.

I watched a couple of episodes of House and then searched for an episode of Law & Order, SVU that my daughter had recommended.

Imagine my surprise to discover that only “clips” are available from the Law & Order franchise — no full episodes.

So now I know that hulu isn’t what it could or perhaps “should” be, and I’m altering my view of its potential for success. If Fox can satisfy me with House, why can’t NBC do likewise with L&O? I’m sure they have their reasons — perhaps even legal — but it undermines the value proposition of the site and casts doubt on how serious NBCU is about it. You can’t pretend to provide a portal for professionally-produced information and entertainment programming and then withhold the best that you’ve got.

It would be like Disney deciding they wouldn’t provide any coverage of football on ESPN.

Sorry, folks, but in this case, it’s all or nothing.

My favorite anchor blog

Thursday, March 20th, 2008

Although late to the game, many anchors at television stations are beginning to blog. While each has its own flavor, most are of the “behind-the-scenes” genre. Some anchors “get it” more than others and use the Web to build a personal brand in the market.

I try to encourage anchors to just be themselves, and nobody I’ve encountered does that better than Sherri Talley of our client in Shreveport, KTBS-TV.

Sherri TalleySherri is loved and respected in the market; there’s no doubt about that. But the “real” Sherri is something far beyond what people see on TV, and her blog reflects that. Not only is Sherri involved in life to a degree beyond most, but she’s one of the funniest, wittiest people on the planet, and that’s front-and-center in her blog.

“I like this on so many levels,” she told me. “First, it’s a creative extension of myself. As much as there is still out there for me to learn about blogging, there’s also room for me to invent/create along the way.”

She says there’s a real similarity to anchoring and blogging, because they’re both very intimate. “I talk on the air as if I’m speaking to one person and do the same when I’m blogging,” she said. “That way I’m not announcing to an audience nor blogging for masses, but just having a conversation…ha…one where I hope someone responds.”

It's good enough for Hazel & JimmyA while back, she found an old oil painting from the mid 20th Century of two babies. The thing is pretty ugly, because back then, painters would “touch up” photographs to make the babies look more adult. She bought the picture and made a cut-out copy of the two babies. She’s named them “Hazel and Jimmy” and they play a role in her blog, often showing up in the background of photos. She makes no reference to them other than in the cut line of her blog: “sherritalley.com, it’s good enough for Hazel & Jimmy.” Readers are in on the joke, and it gives the blog an automatic edge, for people are always waiting for the next reference to the two babies.

Sherri is unique in that she has an inherent self-effacing ability to see the humor in what she does and to take people behind-the-scenes in colorful and compelling ways. Readers are fully engaged, and most entries include a regular group of commenters, which gives the site a community feel. Sherri’s not trying to “be” anybody other than herself.

“I actually almost resigned several months ago to take a marketing job,” she told me “because I didn’t see much of a future in the direction of television anchoring and reporting in the traditional sense. When I realized our station had such a progressive approach to internet development, I asked to get involved. Now, I’m more passionate about my work. I feel more engaged than ever with viewers.”

Sherri’s blogging and her insatiable thirst for knowledge have elevated her status with the web team at the station, and she now plays a leadership role in newsroom online efforts.

Her advice to other bloggers, especially anchors? Be positive, invest yourself and have fun. “Some bloggers get frustrated because they can’t think of a topic. Just like everyone and every situation has a story, there’s always a topic.”

So do yourself a favor and drop by her site. Read the entries and the comments, and I think you’ll agree that if it’s good enough for Hazel & Jimmy, it might just be good enough for you.

WKRN-TV shutters VolunteerVoters.com

Sunday, March 16th, 2008

Young Broadcasting’s WRKN-TV in Nashville has terminated Adam Kleinheider, effectively ending a remarkably successful experiment in blog aggregation, VolunteerVoters.com — lovingly known in Tennessee political circles as v-squared. I’m sure nobody is happy about this, and it should rightly be viewed as a victim of what’s happening to mainstream media companies, and not about the quality of the political aggregator. It is, in my opinion, the type of site that local media companies need to be running for a whole lot of reasons.

As one commenter to Adam’s last post wrote, “If a mainstream news organization can’t sustain an objective political dialogue online, then I fear the horizon holds nothing good.” The site got respectable traffic numbers, but beyond the reach, it served a valuable function in the political journalism firmament in the state of Tennessee. I doubt the vacuum will exist for long.

Straight talk on newspapers (& TV)

Sunday, March 9th, 2008

There are some real jewels in this five question interview of Richard Honack, Assistant Dean, Chief Marketing Officer and Adjunct Associate Professor of Marketing at the Kellogg School of Management, Northwestern University.

One of the first things newspapers need to do is step back and look at the world around them to realize that their customers are not waiting for “news” that happened on a deadline-driven cycle. The majority of “news” customers are past “what happened”– they want to know “how it happened.” The days of the “Front Page” have been gone for a few years. We live in a “nanosecond” world and newspaper buyers now read the paper for comfort when they have time. For the most part, the majority know the news, scores, stocks and anything else deadline-driven almost instantaneously on their mobile phone, computer or 24-hour cable news channel…

…to the owners and publishers who still consider themselves “newspaper people” one can only say, “Change or go out of business.” They need to accept the fact that they play a different role in the global communication world. There is still a need for newspapers but in a different form, frequency, etc. The Internet works 24/7/365 and that should be the core from which the newspaper, magazine, news services, etc., fall out in a given period…

…If you think like a “newspaper person” you get “newspaper think.” If you think like an “information provider” with assets that can provide new products or services you start to think about technology, real estate, creative services.

Excellent stuff and spot on for broadcasters as well as newspaper people.

Professor Honack is appearing at Strategic Leadership: Making Radical Change Happen May 12-15, 2008, in Chicago

HULU: Nice platform, but…

Tuesday, March 4th, 2008

I spent a part of the day playing with HULU and can honestly say it’s an enjoyable experience. Whether choosing a clip from Saturday Night Live or watching an episode of House, everything about the site works really well. It was nice to watch a 44-minute episode of House in, well, 45 minutes with “limited interruption” from one sponsor (15 second ads). One wonders, of course, if that won’t change, assuming popularity increases.

One thing — and it’s a little thing, I’ll admit — really bothered me. The image below is the player during an ad. Note the language at the top that I’ve circled. In players from start-ups created in Silicon Valley, this same information is communicated with a simple countdown clock. With HULU (and one expects those from other mainstream media companies) it’s all spelled out. In my view, this is typical broadcast thinking, where the audience is too stupid to intuitively figure it out for themselves. Imagine how annoying this will be after months or years of use. Perhaps then, they’ll change it. Along the same lines, when you choose the full screen mode, the player notifies you to hit “escape” to get back to the skin. Um, does that really need saying in this day and age? Less is more.

The Hulu Player

Overall, though, this is a great site for viewing media clips. The user experience is excellent, and it could become THE go-to site for this, if only the other networks would all come aboard. Will that happen? I say eventually yes, because it makes business sense to put all of these types of programming in one place.

HULU is still in Beta with invitation-only access, but it’s expected to go public this spring.

Research is all about the source

Saturday, March 1st, 2008

In one week, we’ve had two “studies” telling us different things about where Americans get their news.

In a report from Magid and Hearst-Argyle, most people choose local TV news. The study made mouths water and lips smack as a chorus of “we told you so” rang from the board rooms of various local broadcast companies.

Not only is local TV news content the biggest audience draw for news and information on-air and on digital platforms – it is also the most effective video advertising platform, according to new research results…

But a second report, this one from Zogby International, reveals that the Internet is the top source of news for nearly half of Americans. Two thirds, the survey found, are dissatisfied with the quality of journalism, calling it “out of touch.”

So who do you believe? Both can’t be right. The truth is neither is right. The Magid study is of 2,700 viewers of local news. Of course, they’d say that local news is their top choice. The Zogby study is of 1979 adults on the Web. Of course, they’d say the Web is their top source for news.

We badly need research in this area, but we shouldn’t pay any attention whatsoever to studies like these, because research is all about the source.

Quote du Jour

Thursday, February 28th, 2008

Your favorite network executive and mine, NBC’s Jeff Zucker, on print reporters:

“The thing they want is for the [TV-news] business to die faster [than the newspaper business], because that’s what makes them feel better.”

Yup. That’s what they want. Deep, huh? Now you know.

Will affiliates have to pay for programming?

Thursday, February 28th, 2008

Lin TV’s CEO Vincent Sadusky said on a conference call this week that he expects the networks will begin doing just that. According to Media Daily News, Sadusky referred to the NFL as the logical starting point:

“If you want the NFL or incremental NFL games, this is a pretty pricey thing for the network. We’d like you guys to help us out with that.”

It may not be cash–a more typical type of reverse compensation–but requests for more spots in the game for the networks to sell themselves, he said.

Among others, I’ve been predicting this for years, and it’s been pretty obvious since ABC first started selling its programs online two years ago. The network/affiliate relationship — as we’ve known it from the beginning — is history.

Quote du jour

Wednesday, February 27th, 2008

AOL CEO Randy Falco to the Interactive Advertising Bureau’s annual conference regarding his former business — television:

“You sit back and wonder ‘Why can’t these guys get out of their own way?’ [Because] they have all these legacy models and partnerships and its difficult for them to get past them. But at some point they’ll come to realize they have no growth. … Generally speaking that’ll bring about the change they so desperately need.”

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