The screen kept getting a darker and darker circle around it and it kept get bigger till it looked like an oval…
Well I called the warranty people and chewed b___ and they dispatched a tech a company called a1 well. It turns out that his computer was down and he lost our info so he never came. I called again and we waited once more and the excuse was his truck was broke. I got them to send a different tech. And when he examined the set it was that the Light Engine was damaged,

Now keep in mind it has taken me 3 months to get a tech to come and the tv is under warranty. They told me two weeks…

Ok so we were told that we have to bring the set back and pick out a tv. The manager (who looked like Mr clean) would approve it. Well We went and we took the set back and had hours earlier discussed a set we wanted. And asked the Salesman if they oked us to get the set that night…HE said yes.
I had to get some sleep because I had to work in the morning . So I let my girlfriends take my truck and get the tv. The next day I found out that Mr clean had not oked the tv and we were out a set for 3 days. They offered us a refund but we were told it would take 10 days to process and they were talking about store credit and gift certificate! We ended up getting a sony 1080 I and it was good but we had a few issues with it. We were told we could return it if we had any issue within 10 days.

We returned the set. And the Manager had his guy check it out…. Well I felt like something was wrong. So I film him “testing the set” with my small digital camera. Well after 15 minutes of him fumbling around with the set Mr Clean came back and told us he was not going to return it.
His reasoning was that the Hdmi port was not working and we must have damaged it.
HIs Sales Guy phillip was smirking at us. Btw
I explained to him we never used that and that his guy was not wrong. Well he refused to budge so we loaded it back up in my truck after discussing legal matters and us getting an attorney
After we loaded the set back up I cam back in with my girl friends and we showed Mr Clean the video I took of his guy testing the hdmi with the power on- on the set. And he ask me “what kind of person videos everything?!” he was clearly shocked. I said “ Oh I video all my transactions”

we left and I tested the HDMI with my pc at home and it worked. So I documented this fact with my digital camera and then called him the next day. I didn’t have to tell him the hdmi worked because he immediately agreed that they would refund the set.

We took it back the Sunday and I filmed the entire transaction covertly with my camera in my purse just in case…. It took a month to get our money back. Though! And we had to call and chew B__ts to get that done. Also we went to same and got a 47 inch vizio. 1080 p way better. For the same money.

So the lesson is. Documentation! If you film these slimy types they will bend…
And btw Phillip got canned apparently I talked to Mr Clean offered to show him in the store how I tested the Hdmi port and it worked and that apparently tore it for him…
I am sure that took care of Phillip and his little smirking issue.
We won. It took some doing though Comp USa is crooked as heck

CampUSA on the other hand regularly advertises products on sale that they never have in the store and they don’t even give rain checks. I stopped even trying.

Also, it’s imperative to use a credit card like Amex which stands behind you if you have a complaint. They will simply suspend the charge until the vendor provides proof that they have satisfied you. Now that’s customer service.

In the end, though, I buy almost everything electronic online now. If you know what you are looking for, it is so easy to get the best price & delivery terms that it makes no sense to go and stand on line in a crowded store. Add in the fact that there is no local sales tax on internet purchases and it’s a win-win.