Comments on: Why is there a personal media revolution? http://www.thepomoblog.com/archive/why-is-there-a-personal-media-revolution/ Sat, 30 Aug 2008 07:25:30 +0000 http://wordpress.org/?v=2.0.4 by: LissaKay http://www.thepomoblog.com/archive/why-is-there-a-personal-media-revolution/#comment-73299 Wed, 10 Oct 2007 22:33:12 +0000 http://www.thepomoblog.com/archive/why-is-there-a-personal-media-revolution/#comment-73299 I can totally empathize. And it's not just Comcast. I don't know who inspires me to more of a frothing rage ... Comcast, Sprint (cell phone) or Best Buy (retail and CC). Normally, I am really laid back, easy going and I don't get overly riled about much of anything. But in the last few years, those 3 companies each have had me fit to be tied. Their support people merely parrot the company policy and can't really change it, but what gets me all in a snit is the feeling that not only do they not care, they enjoy your misery. I have worked as one of those phone drones myself, it isn't always easy and the customer can be really hard to deal with sometimes, but all that needs to be done to keep them calm and relatively happy is to show sincere empathy and that someone cares that they are not getting what they want. And most times, there is a way to give them what they want or at least a compromise. The new "Going Postal" will likely be "Going Comcastic"! I can totally empathize. And it’s not just Comcast. I don’t know who inspires me to more of a frothing rage … Comcast, Sprint (cell phone) or Best Buy (retail and CC). Normally, I am really laid back, easy going and I don’t get overly riled about much of anything. But in the last few years, those 3 companies each have had me fit to be tied. Their support people merely parrot the company policy and can’t really change it, but what gets me all in a snit is the feeling that not only do they not care, they enjoy your misery.

I have worked as one of those phone drones myself, it isn’t always easy and the customer can be really hard to deal with sometimes, but all that needs to be done to keep them calm and relatively happy is to show sincere empathy and that someone cares that they are not getting what they want. And most times, there is a way to give them what they want or at least a compromise. The new “Going Postal” will likely be “Going Comcastic”!

]]> by: Mark Shepherd http://www.thepomoblog.com/archive/why-is-there-a-personal-media-revolution/#comment-73176 Tue, 09 Oct 2007 23:04:38 +0000 http://www.thepomoblog.com/archive/why-is-there-a-personal-media-revolution/#comment-73176 I had serious trouble with Comcast a few years ago. The only way I ever got action was to contact the city's cable liason. It's sad when the only way to get a company to live up to its obligation is to get the government to put pressure on them. But as long as they have a monopoly (and don't try to tell me satellite is competition), that's the way it'll be. I had serious trouble with Comcast a few years ago. The only way I ever got action was to contact the city’s cable liason. It’s sad when the only way to get a company to live up to its obligation is to get the government to put pressure on them. But as long as they have a monopoly (and don’t try to tell me satellite is competition), that’s the way it’ll be.

]]> by: ! http://www.thepomoblog.com/archive/why-is-there-a-personal-media-revolution/#comment-73168 Tue, 09 Oct 2007 21:39:24 +0000 http://www.thepomoblog.com/archive/why-is-there-a-personal-media-revolution/#comment-73168 i'll send bail $ if you have an address. i’ll send bail $ if you have an address.

]]> by: Holly http://www.thepomoblog.com/archive/why-is-there-a-personal-media-revolution/#comment-73145 Tue, 09 Oct 2007 18:21:02 +0000 http://www.thepomoblog.com/archive/why-is-there-a-personal-media-revolution/#comment-73145 Comcast is Satan. I would not be surprised if there's a hidden 666 in their corporate logo somewhere. And I'm only half-kidding. Comcast is Satan. I would not be surprised if there’s a hidden 666 in their corporate logo somewhere. And I’m only half-kidding.

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